We have all sat through calls with Sales Development Reps (SDRs) that took us through a series of questions to identify if we are a good fit for their product. Analytics: Transcription of thousands of phone calls between customers and agents help identify common call patterns and issues.Interactive Voice Response (IVR): It is one of the oldest speech recognition applications and allows customer to reach the right agents or resolve their problem via voice commands.The common use cases of speech recognition in customer service are: Speech recognition is an effective call center service solution that is available 24/7 at a fraction of the cost of a team of customer service representatives. This is one of the most important AI applications in customer service. By 2025, 478M households will have a smart home device.īusiness function applications Customer service.30% of voice assistant users state smart home devices as their primary reason(s) for investing in an Amazon Echo or Google Home.By 2025, the revenue of the market for smart home devices is projected to reach $182M.Some statistics of smart home devices are: Smart home devices leverage speech recognition technology to carry out household tasks, such as, turning on the lights, boiling water, adjusting the thermostat, and more. Source: PWC Voice commands to smart home devices Automatic closed captioning with speech recognition (i.e.Its use cases include, but are not limited to:
Speech recognition enables hands free computing. Specifically, using voice assistant to search for stuff on the Internet has now become the ideal way of searching for 71% of participants in a PWC’s survey. By 2022, it is reported that in the US alone, 135.6M users will use a digital assistant at least once a month. This is, arguably, the most common use of speech recognition. In that light, in this research we will look at the top 11 applications/use cases of voice recognition technology, in marketing, customer service, healthcare, and more. It does that by converting the users’ verbal queries into machine-readable text.īut voice recognition technology has wider use cases than playing you your favorite song on Spotify. Speech recognition is the technology that enables users to explain themselves, verbally, to a device. If you’ve used virtual assistants, such as Alexa, Cortana, Google Assistant, or Siri, then you might be familiar with the concepts of speech/voice recognition and conversational AI.